What qualifications and experience are required for this Collection Executive position?

Candidates should have a 12th Pass and above qualification with 1-4 years of experience.

What is the salary and job type for this role?

The salary for this Collection Executive job ranges between ₹15,000-₹25,000 per month. This is a Full Time job.

What shift and timings does this job follow?

This Collection Executive job follows a Day shift.

Do you need to visit the office for this job?

Yes, candidates need to visit the office and work from the location in Sector 63 Noida, Noida.

How many vacancies are there for this Collection Executive job?

There are 3 vacancies for this Collection Executive role.

Is this job open for all genders?

Yes, this Collection Executive job is open for both male and female candidates.

What is the job location for this position?

The job location for this Collection Executive position is Sector 63 Noida, Noida.

What makes this Collection Executive job a good opportunity?

This Collection Executive job is a good opportunity as it offers a salary between ₹15,000-₹25,000 per month. This is a Full Time job and has 3 openings.

Collection Executive

15,000 - 25,000 /month

Creative Lipi Webtech Private Limited

Sector 63 Noida, Noida

6 - 48 months Experience in Customer Support / TeleCaller

3 Openings

Full Time

Job Highlights

Industry Type: Loan/ Credit Card

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

Job Description

Collection & Recovery Executive•:

Job Title: Collection/Recovery Executive

Department: Collections & Recovery Executive

Location: Noida, UP

Role Summary

Responsible for contacting customers with overdue accounts, negotiating repayment, and recovering outstanding dues while maintaining customer relationships and adhering to RBI/FEMA & company compliance guidelines.

Key Responsibilities

- Portfolio Management: Handle assigned bucket X-day to 90+ DPD & NPA accounts for retail/credit card/personal loan/auto loan products

- Customer Contact: Reach out to delinquent customers via phone.

- Negotiation & Recovery: Negotiate payment plans, settlements within approved authority matrix, and drive recoveries to meet monthly targets

- Skip Tracing: Locate and contact customers who are untraceable using field verification and reference checks

- Documentation: Update disposition codes, PTP dates, customer feedback in CRM/collector app daily. Issue receipts and maintain collection records

- Compliance: Follow Fair Practice Code, RBI recovery guidelines. No harassment, no calls outside 8 AM–7 PM. Maintain professionalism on all calls/visits

- Coordination: Work with legal, field agencies, and repo teams for hard bucket accounts. Initiate legal notice process where required

- Reporting: Submit daily collection reports, cash deposit slips, and weekly performance updates to Team Lead

Key Requirements

- Education: Graduate in any discipline; 12th + relevant exp also considered

- Experience: 06 months –1 years in collections, telecalling, BFSI sales, or recovery. Freshers with good communication may apply

- Skills: Strong negotiation & persuasion, fluency in Hindi + local language, basic English. MS Excel & CRM knowledge preferred

KPIs

- Resolution Rate: % of accounts resolved vs assigned

- Collection Efficiency: Amount collected vs target

- PTP Conversion: Keep/Follow-up % on Promise-to-Pay

- Compliance Score: Zero complaints/audit observations

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Collection Executive job

What qualifications and experience are required for this Collection Executive position?
Ans : Candidates should have a 12th Pass and above qualification with 1-4 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Collection Executive job ranges between ₹15,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Collection Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 63 Noida, Noida.
How many vacancies are there for this Collection Executive job?
Ans : There are 3 vacancies for this Collection Executive role.
Is this job open for all genders?
Ans : Yes, this Collection Executive job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Collection Executive position is Sector 63 Noida, Noida.
What makes this Collection Executive job a good opportunity?
Ans : This Collection Executive job is a good opportunity as it offers a salary between ₹15,000-₹25,000 per month. This is a Full Time job and has 3 openings.