A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
18,000 - 22,000 /month
Bridgexcel Innovations Private Limited
Sector 28 Gurgaon, Gurgaon
6 - 24 months Experience in Customer Support / TeleCaller
Full Time
Job Tile: TeleCollection Agent
Location - Gurugram
Roles & Responsibilities:
• Contact customers regarding overdue payments and negotiate repayment terms to achieve collection targets.
• Maintain accurate records of customer interactions, payment updates, and commitments.
• Ensure all recovery efforts adhere to company policies and legal guidelines.
• Address customer queries related to payments and escalate complex cases to the senior team when necessary.
• Collaborate with field collection agents and update them on unresponsive accounts.
• Identify high-priority accounts and take proactive steps to mitigate repayment risks.
• Handle interactions with professionalism and empathy to maintain a positive customer experience.
