Job Title: Telecollection Executive
Job Location: [Location]
Department: Collections / Recovery
Experience: 1 –3 Years
Employment Type: Full-Time
Job Responsibilities
Make outbound calls to customers regarding overdue or pending EMI payments.
Inform customers about outstanding amounts, due dates, and payment options.
Follow up with customers for timely EMI repayment.
Understand customer payment issues and provide suitable payment solutions.
Convince customers to clear overdue payments within the committed timeline.
Handle customer objections professionally and maintain a positive conversation.
Update payment commitments, call details, and customer information in the system.
Maintain daily call and collection targets.