A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 55,000 /month*
Amruta Consultancy Services
Badlapur (West), Mumbai
₹10,000 incentives included
0 - 3 years Experience in Customer Support / TeleCaller
Full Time
About the Role
We are hiring Collection Executives to contact customers regarding overdue EMIs and outstanding charges. The role requires clear communication, respectful follow-ups, accurate recordkeeping, and consistent achievement of assigned collection targets.
Key Responsibilities
Call customers about pending payments and explain outstanding amounts using verified account information.
Understand reasons for delayed payment, handle objections professionally, and guide customers towards realistic payment commitments.
Follow up on promised payment dates and record the outcome.
Guide customers to approved payment channels and verify payment status through company systems.
Update the CRM with accurate call remarks, commitments, disputes, and follow-up dates.
Meet assigned calling, collection, productivity, and call-quality targets.
Escalate billing disputes, complaints, and cases requiring additional support to the Team Leader.
Attend daily briefings, training sessions, and performance reviews.
Follow client-approved collection procedures, confidentiality requirements, and applicable recovery guidelines. Threats, harassment, misleading statements, and unauthorized disclosure of customer information are prohibited.
Candidate Requirements
Minimum qualification: 12th pass; graduates preferred.
Freshers and candidates with telecalling, customer service, sales, or collection experience may apply.
Good communication skills in Hindi and Marathi; basic English preferred.
Basic computer knowledge and willingness to learn CRM software.
Ability to listen carefully, negotiate respectfully, and remain calm during difficult conversations.
Comfortable working towards daily and monthly targets.
Reliable attendance, punctuality, and willingness to act on coaching.
Performance Expectations
Performance will be assessed on collection results, payment commitments fulfilled, follow-up discipline, CRM accuracy, call quality, and adherence to approved procedures.
