Contact customers via phone, email, or visits to collect outstanding payments.
Maintain records of all collection activities and payment follow-ups.
Negotiate payment plans and settlements in accordance with company policies.
Resolve customer billing disputes or issues related to payment delays.
Coordinate with internal departments (sales, billing, legal) to resolve queries.
Send reminders and follow-ups for overdue invoices and accounts.
Prepare and share daily/weekly/monthly reports on collection status.
Ensure compliance with company guidelines and legal regulations during collection processes.