Client Relationship Manager

Service Level Excellence & Audits

o Establishing brand Standards and maintaining the same.

o Ensuring the standards for all touch points are followed and are

uniformed

o Centre level service audits conducted and reports presented on the

same.

o Setup the escalation matrix for all feedbacks and complaints

o Research best practices, establish metrics, collect and analyse

customer data and feedback.

o Constantly keep evaluating customer touch points and develop the

same.

 Client Feedbacks & Complaints

o Highlighting the centre level challenges and route it for resolutions.

o Become as the bridge and coordinate with the central strategic teams

and the centre teams.

o Handling top Key accounts of clients and servicing.

o Handling internal ticketing system and addressing the complaints and

feedbacks raised on the portal.

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 4 years of experience.

More about this Client Relationship Manager job

1. What is the eligibility criteria to apply for this Client Relationship Manager job?
   Ans: The candidate should be Post Graduate and above and above with 3 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Client Relationship Manager job?
   Ans: This Client Relationship Manager job will have 5 working days.
4. Are there any charges applicable while applying or joining this Client Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Client Relationship Manager job and during the employment with the company, i.e., Workafella.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Client Relationship Manager role?
   Ans: There is an immediate opening of 2 Client Relationship Manager at Workafella
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Client Relationship Manager job?
   Ans: This Client Relationship Manager job has Day Shift.