A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
16,000 - 30,000 /month*
Mangatrai Jewellers
Punjagutta, Hyderabad
₹5,000 incentives included
1 - 4 years Experience in Customer Support / TeleCaller
Full Time
Job Description
Company : Mangatrai Jewellers
Position : CRM / Telecaller
Experience : 1 - 4 Years
Location : Punjagutta, HYD. - Work From Office
Weekoff : 1 weekoff / week
Timings : 10:30am - 8pm
The CRM will be responsible for maintaining strong relationships with clients, ensuring timely follow-ups, providing excellent after-sales service, resolving queries, collecting feedback, and supporting client retention.
Making sure all the leads of the clients after placing orders are met.
Ensuring your existing clients are satisfied through after-sales service.
Always ask them for true feedback.
Servicing the client after receiving the order till the time of collection of payment.
Resolve the queries and questions of all the clients.
Give or support the participants/clients about company products or services.
Acting as a point of contact for complaints and escalating issues to the concern.
Understand client queries and solve them in any manner.
(Retail CRM
= customer connect calls
= Telecaller Role + order foloowup with customer + After sales service)
Key skills for Client Relationship Management
Polite disposition.
Ability of rigorous follow up.
The ability to communicate confidently – both through speaking and writing – with colleagues and clients.
Ability to understand the circumstances and act accordingly.
Proactive.
Thorough knowledge of products/services.
Always available on calls.
