We are looking for a Email & Chat Process Executive to join our team at Allsec Technologies. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹18,000 - ₹38,000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is below 10th and 0 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.
ఇతర details
It is a Both Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.
More about this Customer Support Email & Chat Process Executive job
Can freshers or experienced candidates apply for this Customer Support Email & Chat Process Executive role?
Ans : Candidates who have All Education levels with 0-2 years of experience can apply for this Customer Support Email & Chat Process Executive role.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Email & Chat Process Executive job ranges between ₹18,000-₹38,000 per month. This is a Both job.
What shift and timings does this job follow?
Ans : This Customer Support Email & Chat Process Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ameerpet, Hyderabad.
How many vacancies are there for this Customer Support Email & Chat Process Executive job?
Ans : There are 5 vacancies for this Customer Support Email & Chat Process Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Email & Chat Process Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Email & Chat Process Executive job?
Ans : As a Customer Support Email & Chat Process Executive, key responsibilities include skills like Computer Knowledge, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Email & Chat Process Executive position is Ameerpet, Hyderabad.
Who is the right fit for this Customer Support Email & Chat Process Executive job?
Ans : A candidate having skills like Computer Knowledge, Non-voice/Chat Process with 0-2 years of experience is the right fit for this Customer Support Email & Chat Process Executive job.
What makes this Customer Support Email & Chat Process Executive job a good opportunity?
Ans : This Customer Support Email & Chat Process Executive job is a good opportunity as it offers a salary between ₹18,000-₹38,000 per month. This is a Both job and has 5 openings.