Customer Support Client Relationship Manager

20,000 - 30,000 /month

Manav Management Group

NIT, Faridabad

2 - 6+ years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Graduate and above

Females Only

6 days working | Day Shift

Job Benefits: PF

Job Description

We are looking for a Client Relationship Manager to join our team at Manav Management Group. The role offers ₹20,000 - ₹30,000 and involves managing customer calls, delivering outstanding customer service related to Manufacturing. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Maintaining daily MIS
Log customer interactions and track follow-ups.
CRM SOFTWARE
Ensuring timely payment from Customer
Following the process for raising FMS related concerns
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 2 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.

More about this Customer Support Client Relationship Manager job

What skills and experience do you need for this Customer Support Client Relationship Manager job?
Ans : To apply for this Customer Support Client Relationship Manager job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 2-7 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Client Relationship Manager job ranges between ₹20,000-₹30,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Client Relationship Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in NIT, Faridabad.
How many vacancies are there for this Customer Support Client Relationship Manager job?
Ans : There is 1 vacancy for this Customer Support Client Relationship Manager role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 2-7 years of experience are eligible to apply for this Customer Support Client Relationship Manager role. Only female candidates are eligible.
What are the key responsibilities of this Customer Support Client Relationship Manager job?
Ans : As a Customer Support Client Relationship Manager, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Client Relationship Manager position is NIT, Faridabad.
Who is the right fit for this Customer Support Client Relationship Manager job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 2-7 years of experience is the right fit for this Customer Support Client Relationship Manager job.
What makes this Customer Support Client Relationship Manager job a good opportunity?
Ans : This Customer Support Client Relationship Manager job is a good opportunity as it offers a salary between ₹20,000-₹30,000 per month. This is a Full Time job and has 1 openings.