Customer Support Client Relationship Manager

About Us

At Glamwood Interiors, we don’t just design interiors—we craft experiences where quality meets creativity and transparency builds trust. From concept to completion, every detail reflects our commitment to elevating your lifestyle through stunning, functional, and honest design.

Position Overview

We are seeking a motivated CRM Executive to manage client interactions, follow-ups, queries, and escalations. The role involves coordinating with internal teams, maintaining accurate CRM records, tracking client concerns, and ensuring timely resolution for a smooth client experience.

Key Responsibilities

 Coordinate project handovers and ensure a smooth client experience.

 Communicate with clients, handle queries, and maintain strong relationships.

 Conduct post-handover follow-ups to ensure client satisfaction.

 Coordinate with internal teams to resolve concerns and service requests.

 Manage post-handover support, including warranty and service requirements.

 Maintain accurate CRM records, client feedback, complaints, and resolutions.

 Follow up with clients to encourage referrals and build long-term relationships.

Requirements

 Bachelor’s degree.

 Excellent verbal and written communication skills.

 Strong interpersonal and client relationship skills.

 Professional, confident, and client-friendly approach.

 Strong follow-up, coordination, and problem-solving skills.

 Ability to handle client escalations calmly and effectively.

 Basic knowledge of CRM tools and Google Workspace.

 Experience in interiors, real estate, or client servicing is an advantage.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.