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Chat Process Executive

salary 12,000 - 30,000 /month
company-logo
job companyEatonik Industries Private Limited
job location Kandivali (West), Mumbai
job experience1 - 2 years Experience in Customer Support / TeleCaller
5 Openings
full_time Full Time

Skills Required

Computer Knowledge
Query Resolution
Non-voice/Chat Process

Job Highlights

qualification
All Education levels
gender
All genders
jobShift
6 days working | Day Shift

Job Description

A Chat Process Executive is responsible for providing customer support through live chat, resolving customer queries, handling complaints, and ensuring customer satisfaction through professional and timely communication.

  • Handle customer queries through live chat.

  • Provide accurate information about products and services.

  • Resolve customer complaints and issues professionally.

  • Respond to customer messages within the defined turnaround time (TAT).

  • Maintain high-quality customer service and customer satisfaction.

  • Handle multiple chats simultaneously while maintaining accuracy.

  • Follow company policies, processes, and quality standards.

  • Escalate complex issues to the appropriate department.

  • Maintain proper records of customer interactions.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Chat Process Executive job

  1. What skills and experience do you need for this Chat Process Executive job?
    Ans : To apply for this Chat Process Executive job, candidates should have skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 1-2 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Chat Process Executive job ranges between ₹12,000-₹30,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Chat Process Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Kandivali (West), Mumbai.
  5. How many vacancies are there for this Chat Process Executive job?
    Ans : There are 5 vacancies for this Chat Process Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Chat Process Executive job is open for both male and female candidates.
  7. What are the key responsibilities of this Chat Process Executive job?
    Ans : As a Chat Process Executive, key responsibilities include skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Chat Process Executive position is Kandivali (West), Mumbai.
  9. Who is the right fit for this Chat Process Executive job?
    Ans : A candidate having skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process with 1-2 years of experience is the right fit for this Chat Process Executive job.
  10. What makes this Chat Process Executive job a good opportunity?
    Ans : This Chat Process Executive job is a good opportunity as it offers a salary between ₹12,000-₹30,000 per month. This is a Full Time job and has 5 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Computer Knowledge, Query Resolution, Non-voice/Chat Process

Shift

Day

Contract Job

No

Salary

₹ 12000 - ₹ 30000

English Proficiency

Yes

Contact Person

Eatonik Industries Pvt Ltd

Interview Address

Kandivali (West), Mumbai, Kandivali (West), Mumbai
Posted a day ago
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