Case And Communication

20,000 - 25,000 /month

Rapsys Tech Solutions Private Limited

Sector 5 Charkop, Mumbai

6 - 24 months Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Job Highlights

Languages: Hindi, Marathi

12th Pass and above

All genders

5 days working | Day Shift

Job Description

Manage outbound and inbound calls in line with defined processes and workflows
Engage with customers in a clear, professional manner to provide information, address queries,
and ensure timely follow-ups
Accurately document call details, case notes, and updates in the system
Address customer concerns with empathy and professionalism, escalating issues when necessary
Adhere to approved call scripts, compliance requirements, and quality benchmarks
Collaborate with internal teams to enable prompt and effective issue resolution
Consistently meet assigned daily and weekly calling volumes and performance targets.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Case And Communication job

What skills and experience do you need for this Case And Communication job?
Ans : To apply for this Case And Communication job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution along with 1-2 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹25,000 per month in this Case And Communication position.
What shift and timings does this job follow?
Ans : This Case And Communication job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 5 Charkop, Mumbai.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Case And Communication job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Case And Communication, you will work on skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution.
Where is this job located?
Ans : This Case And Communication job is located in Sector 5 Charkop, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution along with 1-2 years of experience is ideal for this Case And Communication job.
Why should you apply for this Case And Communication job?
Ans : This Case And Communication job offers a salary between ₹20,000-₹25,000 per month. This is a Full Time opportunity and has 5 openings available.