A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
16,000 - 17,000 /month
Trustbox Global Solutions Private Limited
Ashram Road, Ahmedabad
6 - 12 months Experience in Customer Support / TeleCaller
Full Time
Here is a simple Job Description (JD) for a Quality Auditor in a BPO:
Job Title: Quality Auditor – BPO
Job Description:
A Quality Auditor in a BPO is responsible for monitoring and evaluating customer service calls, emails, or chats to ensure quality standards are maintained. The auditor checks whether agents follow company processes, provide correct information, and handle customers professionally. They prepare quality reports, give feedback to agents, and help improve overall service performance.
Key Responsibilities:
Monitor and audit customer support calls and emails.
Evaluate agent performance as per quality guidelines.
Prepare daily/weekly quality reports.
Provide feedback and coaching to agents.
Ensure compliance with company policies and processes.
Skills Required:
Good communication skills
Attention to detail
Knowledge of BPO processes
Basic computer and reporting skills
