Call Quality Analyst

16,000 - 17,000 /month

Trustbox Global Solutions Private Limited

Ashram Road, Ahmedabad

6 - 12 months Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Domestic Calling

Job Highlights

Industry Type: BPO

All Education levels

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

Here is a simple Job Description (JD) for a Quality Auditor in a BPO:

Job Title: Quality Auditor – BPO

Job Description:

A Quality Auditor in a BPO is responsible for monitoring and evaluating customer service calls, emails, or chats to ensure quality standards are maintained. The auditor checks whether agents follow company processes, provide correct information, and handle customers professionally. They prepare quality reports, give feedback to agents, and help improve overall service performance.

Key Responsibilities:

Monitor and audit customer support calls and emails.

Evaluate agent performance as per quality guidelines.

Prepare daily/weekly quality reports.

Provide feedback and coaching to agents.

Ensure compliance with company policies and processes.

Skills Required:

Good communication skills

Attention to detail

Knowledge of BPO processes

Basic computer and reporting skills

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Call Quality Analyst job

What qualifications and experience are required for this Call Quality Analyst position?
Ans : Candidates should have All Education levels with 1-1 years of experience and skills like Domestic Calling.
What is the salary and job type for this role?
Ans : The salary for this Call Quality Analyst job ranges between ₹16,000-₹17,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Call Quality Analyst job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ashram Road, Ahmedabad.
How many vacancies are there for this Call Quality Analyst job?
Ans : There are 5 vacancies for this Call Quality Analyst role.
Is this job open for all genders?
Ans : Yes, this Call Quality Analyst job is open for both male and female candidates.
What are the key responsibilities of this Call Quality Analyst job?
Ans : As a Call Quality Analyst, key responsibilities include skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Call Quality Analyst position is Ashram Road, Ahmedabad.
Who is the right fit for this Call Quality Analyst job?
Ans : A candidate having skills like Domestic Calling with 1-1 years of experience is the right fit for this Call Quality Analyst job.
What makes this Call Quality Analyst job a good opportunity?
Ans : This Call Quality Analyst job is a good opportunity as it offers a salary between ₹16,000-₹17,000 per month. This is a Full Time job and has 5 openings.