Call Quality Analyst

Job Title: Quality Analyst

Location: Salt Lake, Kolkata

Company: Teleminds Infotech Pvt Ltd..

Shift Timings : 08:00am – 06:00pm

We are hiring for a Call Quality Analyst.

Freshers are welcome to apply!

Key Responsibilities:

• Monitor, evaluate and auditing inbound and outbound calls.

• Identify areas for improvement and provide feedback.

• Maintain quality assurance standards and compliance.

• Prepare call analysis reports and share insights with the management.

Requirements:

• Prior experience in a similar role (1-2 years preferred).

• Fluency in English is mandatory

• Strong listening skills.

• Proficiency in Excel & Word.

• Attention to detail and a proactive approach.

Interested Candidates Please contact HR DIKSHA 7603072343

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Leave encashment

• Paid sick time

• Provident Fund

Schedule:

• Fixed shift

• Morning shift

Work Location: In person

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Call Quality Analyst job

1. What is the eligibility criteria to apply for this Call Quality Analyst job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14000 - ₹20000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Call Quality Analyst job?
   Ans: This Call Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., TELEMINDS INFOTECH PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Quality Analyst role?
   Ans: There is an immediate opening of 20 Call Quality Analyst at TELEMINDS INFOTECH PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Call Quality Analyst job?
   Ans: This Call Quality Analyst job has Day Shift.