Call Quality Analyst

15,000 - 50,000 /month

Syntel Limited

Alandur, Chennai

0 - 2 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Domestic Calling

Job Highlights

Industry Type: BPO

All Education levels

All genders

5 days working | Day Shift

Job Benefits: Cab, PF

Job Description

We are looking for a Call Quality Analyst to join our team at Syntel Limited. The role offers ₹ 15,000 - ₹ 50,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Call Quality Analyst job

Can freshers or experienced candidates apply for this Call Quality Analyst role?
Ans : Candidates who have All Education levels with 0-2 years of experience can apply for this Call Quality Analyst role.
What salary is offered for this Call Quality Analyst job?
Ans : The salary for this Call Quality Analyst job ranges between ₹15,000-₹50,000 per month.
What shift and timings does this job follow?
Ans : This Call Quality Analyst job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Alandur, Chennai.
How many vacancies are there for this Call Quality Analyst job?
Ans : There are 5 vacancies for this Call Quality Analyst role.
Is this job open for all genders?
Ans : Yes, this Call Quality Analyst job is open for both male and female candidates.
What does the role of Call Quality Analyst involve?
Ans : As a Call Quality Analyst, your work will involve skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Call Quality Analyst position is Alandur, Chennai.
Who is the right fit for this Call Quality Analyst job?
Ans : A candidate having skills like Domestic Calling with 0-2 years of experience is the right fit for this Call Quality Analyst job.
What makes this Call Quality Analyst job a good opportunity?
Ans : This Call Quality Analyst job is a good opportunity as it offers a salary between ₹15,000-₹50,000 per month. This is a Full Time job and has 5 openings.