Call Quality Analyst

19,000 - 30,000 /month

Pran Finserv Private Limited

Chandivali, Mumbai

1 - 4 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Domestic Calling

Job Highlights

Industry Type: BPO

Languages: Hindi

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: Meal, Insurance, PF, Medical Benefits

Job Description

Job Title: Quality Analyst

About the Role:
We are a fleet management company operating in Bangalore, Hyderabad, Mumbai, and Delhi, with our head office in Gurgaon, Haryana.

Job Description:
We are looking for a motivated and detail-oriented Telecaller QA to monitor, evaluate, and improve the performance of customer-facing call teams. The role focuses on maintaining service quality, coaching telecallers, and ensuring adherence to client SLAs.

Key Responsibilities:

Call Quality Monitoring:
• Monitor live and recorded calls for quality and compliance
• Conduct audits on communication, scripts, and accuracy
• Perform quality checks across all calling stages
• Participate in call calibration sessions

Reporting & Feedback:
• Provide actionable feedback to agents
• Prepare QA reports (daily/weekly/monthly)
• Maintain documentation of quality scores and improvements

Team Briefings & Coaching:
• Conduct sessions on call quality and customer handling
• Support team leaders in achieving quality KPIs
• Work closely with teams to meet client expectations

Essential Skills:
• Positive attitude with strong communication skills
• Problem-solving and adaptability
• Creative approach to quality improvement
• Proficiency in MS Excel and reporting tools

Benefits:
• Competitive salary
• Career growth opportunities
• Health insurance
• Flexible work schedule

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Call Quality Analyst job

What are the eligibility criteria for this Call Quality Analyst job?
Ans : Candidates should have a 12th Pass and above qualification with 1-4 years of experience and skills like Domestic Calling for this Call Quality Analyst job offered by Pran Finserv Private Limited in Chandivali, Mumbai.
What salary is offered for this Call Quality Analyst job?
Ans : The salary for this Call Quality Analyst job ranges between ₹19,000-₹30,000 per month.
What shift and timings does this job follow?
Ans : This Call Quality Analyst job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Chandivali, Mumbai.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Call Quality Analyst job is open for both male and female candidates.
What does the role of Call Quality Analyst involve?
Ans : As a Call Quality Analyst, your work will involve skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Call Quality Analyst job is located in Chandivali, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling along with 1-4 years of experience is ideal for this Call Quality Analyst job.
Why should you apply for this Call Quality Analyst job?
Ans : This Call Quality Analyst job offers a salary between ₹19,000-₹30,000 per month. This is a Full Time opportunity and has 1 openings available.