Call Quality Analyst

22,000 - 28,000 /month

Lorem Ipsum Software Private Limited

HSR Layout, Bangalore

6 - 12 months Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Software & IT Services

Languages: Tamil, Kannada

Graduate and above

All genders

6 days working | Day Shift

Job Description

Review and validate AI-generated reports, transcriptions, and conversation analysis outputs for accuracy and quality.
Listen to customer interaction recordings and identify errors, missing information, or incorrect tagging.
Perform detailed QC checks based on defined parameters, SOPs, and quality standards.
Coordinate with Operations and AI teams to report issues, provide feedback, and improve system accuracy.
Maintain daily QC reports, track error trends, and ensure timely completion of assigned quality checks.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Call Quality Analyst job

Who is eligible to apply for this Call Quality Analyst job at Lorem Ipsum Software Private Limited?
Ans : Candidates should have a Graduate and above qualification and skills like Computer Knowledge for this Call Quality Analyst job offered by Lorem Ipsum Software Private Limited.
How much can you earn in this position?
Ans : You can earn between ₹22,000-₹28,000 per month in this Call Quality Analyst position.
What shift and timings does this job follow?
Ans : This Call Quality Analyst job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in HSR Layout, Bangalore.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Call Quality Analyst job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Call Quality Analyst, you will work on skills like Computer Knowledge.
Where is this job located?
Ans : This Call Quality Analyst job is located in HSR Layout, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge along with 1-1 years of experience is ideal for this Call Quality Analyst job.
Why should you apply for this Call Quality Analyst job?
Ans : This Call Quality Analyst job offers a salary between ₹22,000-₹28,000 per month. This is a Full Time opportunity and has 5 openings available.

Candidates can call HR for more info.

Other Details

Incentives

No. Of Working Days

Skills Required

Computer Knowledge, Call Listening

Shift

Day

Contract Job

Salary

₹ 22000 - ₹ 28000

Regional Languages

Kannada, Tamil

Contact Person

Pranet Gade

Interview Address

#113, 13th Main Rd, behind Arogya Ahaara, HSR, Sector 5, 1st Block Koramangala, Koramangala, Bengaluru, Karnataka 560102, Sector 1 HSR Layout, Bangalore

Posted a day ago