Call Quality Analyst

🚨 We Are Hiring – Customer Support Quality Analyst (QA) 🚨

📍 Location: Gurgaon – Sector 20

💰 Salary: ₹25,000 – ₹30,000 CTC

🎓 Qualification: 12th Pass / Graduate

📌 Experience: Minimum 1 year as a QA in Customer Support

We are looking for a detail-oriented and analytical Customer Support Quality Analyst (QA) to join our team. If you have experience in monitoring calls, evaluating performance, and improving service quality, we would love to connect with you!

🔎 Key Responsibilities:

• Monitor and evaluate customer support calls, chats, and emails

• Conduct quality audits and share feedback with agents

• Identify performance gaps and suggest improvement plans

• Maintain QA scorecards and documentation

• Work closely with team leaders to improve overall customer experience

• Prepare quality reports and dashboards

📊 QA KPIs:

• CSAT (Customer Satisfaction Score)

• Quality Audit Score

• Compliance Adherence

• Call Handling Standards

• Error Rate Reduction

• Feedback Closure Rate

• Process Adherence

🎯 Required Skills:

• Strong communication and analytical skills

• Good understanding of QA frameworks

• Attention to detail

• Basic knowledge of MS Excel & reporting

• Ability to provide constructive feedback

Interested candidates can share their CV via WhatsApp DM 9599578783 or comment below.

#Hiring #QualityAnalyst #CustomerSupport #GurgaonJobs #QAJobs #HiringNow

We are actively #hiring! Know anyone who might be interested?

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.