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Customer Support Call Quality Analyst

salary 16,000 - 26,000 /month
company-logo
job companyHire Zone
job location Andheri Kurla Road, Mumbai
job experience0 - 6+ years Experience in Customer Support / TeleCaller
10 Openings
full_time Full Time

Skills Required

Domestic Calling

Job Highlights

sales
Industry Type: Hospitality, Travel & Tourism
qualification
12th Pass and above
gender
All genders
jobShift
5 days working | Day Shift
star
Job Benefits: Meal, Insurance, PF

Job Description

We are looking for a Call Quality Analyst to join our team at Hire Zone. The role offers ₹ 16,000 - ₹ 26,000 and involves managing customer calls, delivering outstanding customer service related to Hospitality, Travel & Tourism. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.
  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
  • Log customer interactions and track follow-ups.
  • Offer timely and relevant solutions to resolve customer issues.
  • Collaborate with team members to escalate and address more complex concerns.
  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Support Call Quality Analyst job

  1. Can freshers or experienced candidates apply for this Customer Support Call Quality Analyst role?
    Ans : Candidates who have a 12th Pass and above qualification with 0-7 years of experience can apply for this Customer Support Call Quality Analyst role.
  2. How much can you earn in this position?
    Ans : You can earn between ₹16,000-₹26,000 per month in this Customer Support Call Quality Analyst position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Call Quality Analyst job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Andheri Kurla Road, Mumbai.
  5. How many vacancies are there for this Customer Support Call Quality Analyst job?
    Ans : There are 10 vacancies for this Customer Support Call Quality Analyst role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Call Quality Analyst job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Support Call Quality Analyst, you will work on skills like Domestic Calling.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Call Quality Analyst position is Andheri Kurla Road, Mumbai.
  9. Who is the right fit for this Customer Support Call Quality Analyst job?
    Ans : A candidate having skills like Domestic Calling with 0-7 years of experience is the right fit for this Customer Support Call Quality Analyst job.
  10. What makes this Customer Support Call Quality Analyst job a good opportunity?
    Ans : This Customer Support Call Quality Analyst job is a good opportunity as it offers a salary between ₹16,000-₹26,000 per month. This is a Full Time job and has 10 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

5

Benefits

Meal, Insurance, PF

Skills Required

Domestic Calling

Shift

Day

Contract Job

No

Salary

₹ 16000 - ₹ 26000

Contact Person

Hr Rahul Patil

Interview Address

Kalyan (West), Kalyan (West), Mumbai
Posted 7 hours ago
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