Call Quality Analyst

20,000 - 28,000 /month

Ghar Mil Gaya

Thane West, Thane

1 - 3 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: BPO

Languages: Hindi, Marathi

All Education levels

Females Only

6 days working | Day Shift

Job Benefits: PF

Job Description

We are looking for a Call Quality Analyst to join our team at Ghar Mil Gaya. The role offers ₹20,000 - ₹28,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 1 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Call Quality Analyst job

What are the eligibility criteria for this Call Quality Analyst job?
Ans : Candidates should have All Education levels with 1-3 years of experience and skills like Computer Knowledge for this Call Quality Analyst job offered by Ghar Mil Gaya in Thane West, Mumbai.
What salary is offered for this Call Quality Analyst job?
Ans : The salary for this Call Quality Analyst job ranges between ₹20,000-₹28,000 per month.
What shift and timings does this job follow?
Ans : This Call Quality Analyst job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Thane West, Mumbai.
How many vacancies are there for this Call Quality Analyst job?
Ans : There is 1 vacancy for this Call Quality Analyst role.
Which candidates are eligible to apply?
Ans : Candidates from all education levels with 1-3 years of experience are eligible to apply for this Call Quality Analyst role. Only female candidates are eligible.
What does the role of Call Quality Analyst involve?
Ans : As a Call Quality Analyst, your work will involve skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Call Quality Analyst position is Thane West, Mumbai.
Who is the right fit for this Call Quality Analyst job?
Ans : A candidate having skills like Computer Knowledge with 1-3 years of experience is the right fit for this Call Quality Analyst job.
What makes this Call Quality Analyst job a good opportunity?
Ans : This Call Quality Analyst job is a good opportunity as it offers a salary between ₹20,000-₹28,000 per month. This is a Full Time job and has 1 openings.