Call Quality Analyst

20,000 - 30,000 /month

Emperia Group

Work from home

0 - 2 years Experience in Customer Support / TeleCaller

Replies in 24hrs

3 Openings

Work From Home

Full Time

Job Highlights

Industry Type: B2C Sales

12th Pass and above

All genders

5 days working | Flexible Shift

Job Description

We are looking for a Call Quality Analyst to join our team at Emperia Group. The role offers ₹20000 - ₹30000 and involves managing customer calls, delivering outstanding customer service related to B2C Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Flexible shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Call Quality Analyst job

What is the eligibility criteria to apply for this Call Quality Analyst job?
Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Pune.
How many working days are there for this Call Quality Analyst job?
Ans: This Call Quality Analyst job will have 5 working days.
Are there any charges applicable while applying or joining this Call Quality Analyst job?
Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., Emperia Group.
Is it a work from home job?
Ans: Yes, it’s a work from home job and can be done online.
How many openings are there for this Call Quality Analyst role?
Ans: There is an immediate opening of 3 Call Quality Analyst at Emperia Group
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Call Quality Analyst job?
Ans: This Call Quality Analyst job has Flexible Shift.