Call Quality Analyst

20,850 - 40,650 /month

Codentrix Technologies Private Limited

Pazhavanthangal, Chennai

0 - 6 months Experience in Customer Support / TeleCaller

30 Openings

Full Time

Job Highlights

Industry Type: Health/ Term Insurance

All Education levels

All genders

6 days working | Day Shift

Job Description

Call Monitoring & Auditing: Evaluate live or recorded interactions for accuracy, empathy, script adherence, and tone.Performance Scoring: Grade agent performance against established scorecards, rubrics, or KPIs.Coaching & Feedback: Provide detailed, actionable feedback to agents to improve performance.Reporting & Analysis: Analyze call data to identify trends, gaps in knowledge, and process improvements.Calibration: Participate in calibration sessions with management to ensure consistent evaluation standards.Training Support: Assist in developing training materials based on common errors or improvement opportunities.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Call Quality Analyst job

What is the eligibility criteria to apply for this Call Quality Analyst job?
Ans: The candidate should be All Education levels and above with 0 - 6 months of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20500 - ₹40500 per month that depends on your interview. It's a Full Time job in Chennai.
How many working days are there for this Call Quality Analyst job?
Ans: This Call Quality Analyst job will have 6 working days.
Are there any charges applicable while applying or joining this Call Quality Analyst job?
Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., Codentrix Technologies Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Call Quality Analyst role?
Ans: There is an immediate opening of 30 Call Quality Analyst at Codentrix Technologies Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Call Quality Analyst job?
Ans: This Call Quality Analyst job has Day Shift.