Call Quality Analyst

18,000 - 50,000 /month

Cedar Business Solution

Adambakkam, Chennai

Freshers in Customer Support / TeleCaller

10 Openings

Full Time

Job Highlights

Industry Type: Banking

All Education levels

All genders

5 days working | Day Shift

Job Description

We are looking for a Call Quality Analyst to join our team at Cedar Business Solution to handle customer calls, provide exceptional customer support and resolve queries related to Banking. The role offers an attractive in-hand salary of ₹ 18,000 - ₹ 80,000 and opportunities for growth.

Key Responsibilities:

Handle customer calls professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Keep records of customer interactions and follow up when required.
Provide customers with accurate information to help resolve their issues.
Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

The minimum qualification for this role is below 10th and candidate must be a fresher. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 5 days working during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Call Quality Analyst job

Can freshers or experienced candidates apply for this Call Quality Analyst role?
Ans : Candidates who have All Education levels can apply for this Call Quality Analyst role.
How much can you earn in this position?
Ans : You can earn between ₹18,000-₹50,000 per month in this Call Quality Analyst position.
What shift and timings does this job follow?
Ans : This Call Quality Analyst job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Adambakkam, Chennai.
How many vacancies are there for this Call Quality Analyst job?
Ans : There are 10 vacancies for this Call Quality Analyst role.
Is this job open for all genders?
Ans : Yes, this Call Quality Analyst job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Call Quality Analyst position is Adambakkam, Chennai.
What makes this Call Quality Analyst job a good opportunity?
Ans : This Call Quality Analyst job is a good opportunity as it offers a salary between ₹18,000-₹50,000 per month. This is a Full Time job and has 10 openings.