We are looking for a Call Quality Analyst to join our team at Bpo. The role offers ₹30,000 - ₹35,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is Graduate and 3 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 6+ years Experience.
More about this Customer Support Call Quality Analyst job
Who is eligible to apply for this Customer Support Call Quality Analyst job at Bpo?
Ans : Candidates should have a Graduate and above qualification for this Customer Support Call Quality Analyst job offered by Bpo.
How much can you earn in this position?
Ans : You can earn between ₹30,000-₹35,000 per month in this Customer Support Call Quality Analyst position.
What shift and timings does this job follow?
Ans : This Customer Support Call Quality Analyst job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Silk Board, Bangalore.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Call Quality Analyst job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Support Call Quality Analyst job is located in Silk Board, Bangalore.
Why should you apply for this Customer Support Call Quality Analyst job?
Ans : This Customer Support Call Quality Analyst job offers a salary between ₹30,000-₹35,000 per month. This is a Full Time opportunity and has 5 openings available.
A Naukri Group company
LoginHire Local Staff
30,000 - 35,000 /month
Bpo
Silk Board, Bangalore
3 - 6+ years Experience in Customer Support / TeleCaller
Full Time
