Call Quality Analyst

10,000 - 20,000 /month

Adarsh Bearings Private Limited

Dombivli (East), Mumbai

Freshers in Customer Support / TeleCaller

5 Openings

Full Time

Job Highlights

Industry Type: Education

All Education levels

All genders

5 days working | Day Shift

Job Description

We are looking for a Call Quality Analyst to join our team at Adarsh Bearings Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Education. The role offers ₹10000 - ₹20000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th and candidate must be a fresher. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Call Quality Analyst job

Can freshers or experienced candidates apply for this Call Quality Analyst role?
Ans : Candidates who have All Education levels can apply for this Call Quality Analyst role.
How much can you earn in this position?
Ans : You can earn between ₹10,000-₹20,000 per month in this Call Quality Analyst position.
What shift and timings does this job follow?
Ans : This Call Quality Analyst job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Dombivli (East), Mumbai.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Call Quality Analyst job is open for both male and female candidates.
Where is this job located?
Ans : This Call Quality Analyst job is located in Dombivli (East), Mumbai.
Why should you apply for this Call Quality Analyst job?
Ans : This Call Quality Analyst job offers a salary between ₹10,000-₹20,000 per month. This is a Full Time opportunity and has 5 openings available.