Call Centre Executive

• Answering and Directing Calls: Receiving and routing calls to the correct individuals or departments within the organization. 

• Maintaining Call Logs: Accurately recording call details, including date, time, caller information, and the nature of the call. 

• Providing Customer Service: Addressing customer inquiries, resolving issues, and ensuring a positive customer experience. 

• Coordinating Communication: Facilitating communication between different teams or departments and keeping all parties informed. 

• Scheduling and Appointments: Scheduling appointments, coordinating meetings, and managing calendars. 

• Record Keeping: Maintaining accurate records of all customer interactions and service requests. 

• Following up on Inquiries: Contacting customers to follow up on inquiries or service requests. 

• Troubleshooting: Assisting in troubleshooting basic technical issues or directing complex issues to the appropriate support team. 

• Order Processing: Processing orders and coordinating customer service needs with other departments. 

• Data Entry: Entering data into relevant systems and databases. 

Skills and Qualifications:

• Excellent Communication Skills: Strong verbal and written communication skills to interact with customers and colleagues. 

• Active Listening: The ability to actively listen to customers and understand their needs. 

• Problem-Solving Skills: The ability to identify and resolve customer issues effectively. 

• Organizational Skills: The ability to manage multiple tasks, prioritize calls, and maintain accurate records. 

• Customer Service Experience: Prior experience in a customer service or call center environment. 

• Technical Proficiency: Familiarity with office software, phone systems, and potentially basic troubleshooting tools. 

• Multitasking Abilities: The ability to handle multiple calls and tasks simultaneously. 

• Patience and Empathy: The ability to remain calm and understanding with customers, especially during challenging situations. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Call Centre Executive job

1. What is the eligibility criteria to apply for this Call Centre Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Call Centre Executive job?
   Ans: This Call Centre Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Centre Executive job?
   Ans: No, there is no fee applicable for applying this Call Centre Executive job and during the employment with the company, i.e., PUTHUR INFOTECH PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Centre Executive role?
   Ans: There is an immediate opening of 1 Call Centre Executive at PUTHUR INFOTECH PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Call Centre Executive job?
   Ans: This Call Centre Executive job has Day Shift.