A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
10,000 - 15,000 /month
Nob-serv Integrated Marketing Services Private Limited
Malad (West), Mumbai
0 - 6 months Experience in Customer Support / TeleCaller
Full Time
Customer Support Executive / Telecaller
Location: Malad West, Near Dalmia College, Sundernagar, Mumbai
Working Hours: 10:00 AM to 6:30 PM
Working Days: Monday to Saturday
### Job Overview
We are looking for enthusiastic and customer-focused Customer Support Executives / Telecallers to join our growing team. The ideal candidate will be responsible for handling customer calls, resolving queries, providing information, and ensuring a positive customer experience.
### Key Responsibilities
• Handle inbound and outbound customer calls professionally.
• Address customer queries, concerns, and complaints effectively.
• Provide accurate information about products, services, and processes.
• Maintain records of customer interactions and follow-up activities.
• Escalate complex issues to the relevant department when required.
• Ensure high levels of customer satisfaction through prompt support.
• Meet daily and monthly performance targets.
### Requirements
• Minimum qualification: HSC / Graduate.
• Excellent communication skills in Hindi and basic English.
• Freshers and experienced candidates are welcome to apply.
• Good listening and problem-solving skills.
• Basic computer knowledge is required.
• Positive attitude and willingness to learn.
Job Location: Malad West, Near Dalmia College, Sundernagar, Mumbai
Timing: 10:00 AM to 6:30 PM
