Call Centre BPO Executive

Job Title: Customer Support Executive (Email & Chat Support)

Job Location: [Add location / Remote / Hybrid]
Employment Type: Full-time
Experience: Freshers & Experienced candidates welcome

Job Description:

We are looking for a Customer Support Executive to handle customer queries through email and chat support. The ideal candidate should have excellent communication skills and be fluent in English and Hindi. This role involves assisting customers, resolving issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle customer inquiries via email and live chat

• Provide accurate information and timely resolutions to customer issues

• Maintain a professional and empathetic communication style

• Document customer interactions and update records accurately

• Follow company processes, guidelines, and quality standards

• Escalate complex issues to the relevant team when required

• Ensure customer satisfaction and positive customer experience

Required Skills & Qualifications:

• Fluency in English and Hindi (written and verbal)

• Good typing and written communication skills

• Basic computer knowledge (email, chat tools, CRM systems)

• Ability to multitask and manage time effectively

• Customer-focused attitude with problem-solving skills

Experience:

• Freshers: Training will be provided

• Experienced candidates: One year prior experience in customer support/email/chat support is required.

Preferred Attributes:

• Ability to work in shifts (if applicable)

• Quick learner with a positive attitude

• Team player with good interpersonal skills

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.