Call Centre Agent

15,000 - 21,000 /month*

Balaji Global Finance

Work from home

₹3,000 incentives included

2 - 3 years Experience in Customer Support / TeleCaller

Replies in 24hrs

4 Openings

Incentives included

Work From Home

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: BPO

All Education levels

All genders

6 days working | Night Shift

Internet Connection, Laptop/Desktop

Job Description

We are looking for a Call Centre Agent - Only International to join our team at Balaji Global Finance- Global Manysoft. The role offers ₹15,000 - ₹21,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 2 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Night shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.

More about this Call Centre Agent job

What qualifications and experience are required for this Call Centre Agent position?
Ans : Candidates should have All Education levels with 2-3 years of experience and skills like International Calling.
What is the salary and job type for this role?
Ans : The salary for this Call Centre Agent job ranges between ₹15,000-₹21,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Call Centre Agent job follows a Night shift.
Is this a work from home job?
Ans : This is a work from home job and can be done remotely.
How many openings are available for this position?
Ans : There are 4 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Call Centre Agent job is open for both male and female candidates.
What are the key responsibilities of this Call Centre Agent job?
Ans : As a Call Centre Agent, key responsibilities include skills like International Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Call Centre Agent job is located in Sevoke Road, Siliguri.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling along with 2-3 years of experience is ideal for this Call Centre Agent job.
Why should you apply for this Call Centre Agent job?
Ans : This Call Centre Agent job offers a salary between ₹15,000-₹21,000 per month. This is a Full Time opportunity and has 4 openings available.