Call Centre Agent

Job Overview

Apogee Connect is looking for Customer Engagement Executives to support a multilingual outbound calling project for a leading salon brand. The role involves interacting with customers, collecting feedback, and ensuring a high-quality customer experience.

Key Responsibilities

• Make outbound calls to customers as per the defined process

• Collect structured customer feedback and service experience details

• Communicate clearly and professionally in assigned languages

• Accurately capture call responses in CRM / reporting tools

• Follow brand communication guidelines and call scripts

• Meet daily productivity and quality benchmarks

• Escalate customer concerns or issues as required

Language Requirements (Mandatory – Any One or More)

• Kannada

• Tamil

• Telugu

• Hindi

• English

(Multilingual candidates will be given preference)

Desired Skills & Competencies

• Good verbal communication skills

• Customer-friendly and empathetic approach

• Ability to handle objections and customer queries

• Basic computer knowledge (MS Excel / CRM familiarity preferred)

• Willingness to work in a target-driven environment

Eligibility Criteria

• Minimum qualification: 12th Pass / Graduate

• Freshers are welcome; prior call center experience is an advantage

• Comfortable with outbound calling

Working Hours

• 6 days working

• Shift timings: 9 am to 6 pm

What We Offer

• Fixed salary + performance incentives

• Professional training and onboarding

• Opportunity to work on a reputed brand project

• Growth opportunities within Apogee Connect

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.