Quality Analyst - Call Center - Bengaluru - J.P. Tech Park - JM - Responsible for monitoring and evaluating call center interactions to ensure quality standards. - Analyze customer service calls to identify areas for improvement and compliance. - Collaborate with call center teams to enhance service delivery and customer satisfaction. - Maintain detailed records of quality assessments and provide feedback to agents. - Support training initiatives by identifying skill gaps and recommending solutions. - Ensure adherence to company policies and regulatory requirements in call handling. - Work closely with management to implement quality improvement strategies. - Utilize call monitoring tools and software for effective quality analysis. - Contribute to the overall efficiency and effectiveness of the call center operations. - Participate in regular meetings to discuss quality metrics and performance trends.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.
More about this Call Center Quality Analyst job
What qualifications and experience are required for this Call Center Quality Analyst position?
Ans : Candidates should have All Education levels with 1-7 years of experience.
What is the salary and job type for this role?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Call Center Quality Analyst job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Machohalli, Bangalore.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Call Center Quality Analyst job is open for both male and female candidates.
Where is this job located?
Ans : This Call Center Quality Analyst job is located in Machohalli, Bangalore.
Why should you apply for this Call Center Quality Analyst job?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening available.
A Naukri Group company
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Tata Capital Finance Limited
Machohalli, Bangalore
1 - 6+ years Experience in Customer Support / TeleCaller
Full Time
