A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
18,000 - 30,000 /month*
Pooja Chopra
Lokhandwala Andheri West, Mumbai
₹5,000 incentives included
6 - 36 months Experience in Customer Support / TeleCaller
Full Time
Key Responsibilities
1. Inbound & Outbound Communication
Respond promptly and professionally to inbound calls, WhatsApp messages, emails, and social media leads regarding clinic treatments and services.
Make outbound calls to follow up on web leads, consultation requests, abandoned bookings, and special promotional campaigns.
Educate prospective patients on offered services, including skin treatments, laser therapies, injectable procedures, anti-aging solutions, and hair restoration.
2. Appointment Booking & Conversion
Drive conversion by converting phone and digital inquiries into booked, paid consultations and treatments.
Manage doctor and practitioner schedules using the clinic management software to ensure optimal booking density.
Send automated and personalized booking confirmations, prep-instructions, and reminder calls/messages to minimize no-show rates.
3. Patient Relationship & Experience Management
Provide personalized, compassionate service by understanding patients' aesthetic concerns and guiding them toward appropriate consultation categories.
Handle initial patient complaints or inquiries with empathy and tact, escalating complex clinical concerns to the Senior Doctor or Medical Director.
Execute structured post-procedure call protocols to check on patient recovery and gather satisfaction feedback.
4. Sales Support & Recall Campaigns
Cross-sell and upsell relevant clinic packages, membership schemes, and post-care skincare product ranges during client interactions.
Manage the patient recall database to re-engage inactive clients, schedule maintenance sessions, and promote seasonal aesthetic offers.
