We are looking for a Training Provide to join our team at EDS. The role offers an attractive in-hand salary and involves managing customer calls, delivering outstanding customer service related to the Telecom sector. After placement Join us for a great work environment with excellent opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints, and concerns with a problem-solving approach.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and Devi complex concerns.
Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.
Job Requirements:
Minimum qualification: 8th or 10th.
Experience: [No Experience].
Traning provide Strong communication and problem-solving skills.
Ability to resolve customer complaints and provide accurate information.
Willingness to escalate complex issues to the relevant department when needed.
Candidates must be open to working [6th Days] per week during Sunday Holiday.