Call Center Executive

Role:

The Call Centre Executive is responsible for providing exceptional support and service to our customer. Candidate will require to address customer inquiries, resolve issues and ensure positive experience in all interactions.

Key Responsibilities:

 ü  Customer Support:

o    Provide timely and effective support to customers

o    Provide accurate, valid and complete information to the customers

o    Address and resolve customer inquiries, complaints, and issues professionally and efficiently.

o    Follow communication procedures, guidelines and policies

ü  Issue Resolution:

o    Investigate and troubleshoot customer problems to find the most effective solutions.

o    Escalate complex issues to the appropriate department or supervisor when necessary.

ü  First Call Attend TAT

o    First Call Attend (TAT) to ensure issues are addressed in the first call whenever possible.

ü  Call Audits and Quality Scores

o    Consistently deliver high-quality service and maintain a customer-first approach during interactions.

o    Follow the script, procedures, and escalation protocols as per the company's guidelines.

Essentials:

ü  Education

ü  Under Graduates / Graduates.

ü  Years of experience

ü  Freshers / 2 Years Exepernice.

ü  Relevant Exepernice

ü  Strong communication skills, with the ability to communicate clearly and professionally. Proficiency in Microsoft Word

ü  Should be open to work in Shifts

Competencies

ü  Well Spoken

ü  Active listener

ü  Adaptability

ü  Teamwork

ü  Quality-Oriented

ü  Problem-Solving

Age Range

19 - 30

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Call Center Executive job

1. What is the eligibility criteria to apply for this Call Center Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this Call Center Executive job?
   Ans: This Call Center Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Center Executive job?
   Ans: No, there is no fee applicable for applying this Call Center Executive job and during the employment with the company, i.e., ISHAN TECHNOLOGIES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Center Executive role?
   Ans: There is an immediate opening of 10 Call Center Executive at ISHAN TECHNOLOGIES
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Call Center Executive job?
   Ans: This Call Center Executive job has Day Shift.