Call Center Executive

1. Customer Support

• Answer incoming customer calls and inquiries.

• Provide accurate information about products, services, and policies.

• Resolve customer complaints and issues professionally.

• Escalate complex problems to supervisors or specialized teams when needed.

2. Communication Management

• Make outbound calls for follow-ups, surveys, sales, or collections.

• Maintain a polite, professional, and customer-focused attitude.

• Listen actively to understand customer needs.

3. Problem Resolution

• Identify customer concerns and provide appropriate solutions.

• Troubleshoot basic technical or service-related issues.

• Ensure issues are resolved within established service standards.

4. Data Entry and Documentation

• Record customer interactions in CRM or call management systems.

• Update customer information accurately.

• Maintain detailed notes on inquiries, complaints, and resolutions.

5. Sales and Upselling (if applicable)

• Promote products and services to customers.

• Identify sales opportunities during customer interactions.

• Achieve sales or conversion targets.

6. Performance and Quality Compliance

• Meet key performance indicators (KPIs) such as:

  • Average Handling Time (AHT)

  • First Call Resolution (FCR)

  • Customer Satisfaction (CSAT)

  • Call Quality Score

• Follow company procedures and compliance requirements.

7. Team Collaboration

• Coordinate with other departments to resolve customer issues.

• Participate in training sessions and team meetings.

• Share customer feedback to improve service quality.

Key Skills Required

• Excellent verbal and written communication.

• Customer service orientation.

• Active listening and problem-solving abilities.

• Basic computer and data-entry skills.

• Time management and multitasking.

• Patience and professionalism under pressure.

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.