Call Center Executive

Job Title: Customer Care Executive(Operations)

Job Summary:

We are seeking a proactive and professional Customer Care Executive to manage client interactions, handle aggressive or escalated customers effectively, and assist walk-in candidates by explaining company processes and services. The ideal candidate should possess excellent communication skills, patience, and the ability to resolve concerns in a calm and professional manner.

Key Responsibilities:

• Handle incoming and outgoing calls, emails, and walk-in client inquiries.

• Manage aggressive, dissatisfied, or escalated clients professionally and calmly.

• Provide clear and accurate information regarding company services, processes, and documentation requirements.

• Meet candidates visiting the office and explain the complete process in detail.

• Guide candidates through application procedures and answer their queries.

• Maintain proper follow-ups with clients and candidates.

• Document customer interactions and update records in the system.

• Coordinate with internal departments to resolve client concerns efficiently.

• Ensure a positive customer experience at all times.

• Maintain professional behavior and represent the company in a courteous manner.
  
  Required Skills & Competencies:

  • Excellent verbal and written communication skills.

  • Strong conflict resolution and problem-solving abilities.

  • Ability to remain calm under pressure.

  • Good interpersonal and presentation skills.

  • Active listening skills.

  • Basic computer knowledge (MS Office, CRM systems).

  • Customer-focused attitude with a professional approach.
    
    Qualification:

    • Prior experience in customer service or client handling is an advantage.

    • Freshers with strong communication skills may also apply.
      
      Key Attributes:

      • Patient and empathetic

      • Confident and well-spoken

      • Presentable and professional

      • Ability to manage difficult conversations effectively

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.