Customer Support Business Development Manager

Key Responsibilities:

Hospital Onboarding:

• Identify and approach potential hospitals for onboarding into the medical insurance network.

• Present the benefits and process of partnering for cashless and reimbursement claim services.

• Client Relationship Management:

• Regularly visit partnered hospitals to ensure ongoing engagement and address any issues or concerns.

• Serve as the lead point of contact for all Hospital account management matters.

• Develop trusted advisor relationships with key accounts, Hospital stakeholders, and Patients.

• Sales and Business Development:

• Achieve assigned sales targets by promoting products and services to hospitals.

• Collaborate with the marketing team to develop promotional materials and campaigns

• Participate in marketing events, conferences, and seminars to network and promote the company's services.

• Oversee a portfolio of assigned customers & develop new business from existing clients.

• Actively seek new sales opportunities & identify areas of improvement to meet sales quotas.

• Persuade prospective clients to engage in a phone conversation and/or meeting to discuss and close the deal.

• Contract Negotiation and Profit Maximization:

• Negotiate contracts and close agreements to maximize profits.

• Ensure the timely and successful delivery of solutions according to customer needs and objectives.

• Cross-Functional Collaboration:

• Collaborate with internal departments

• Prepare sales reports and communicate progress to internal and external stakeholders.

• Claims Support:

• Assist hospitals in understanding and navigating the cashless and reimbursement claim process and ensure the timely and accurate submission of claims by hospital staff.

• Resolve any claim-related issues in coordination with the insurance company's claims department.

• Reporting and Analysis:

• Maintain detailed records of all interactions with hospitals and provide regular reports to management.

• Analyze data to identify trends, issues, and opportunities for improving the onboarding and claims process.

Qualifications:

• Bachelor's degree in healthcare, or Business Administration (BBA), or Bachelor of Commerce (B. Com), or MBA, or any qualification.

• Strong knowledge of medical insurance processes, including cashless and reimbursement claims.

• Excellent communication, Strong organizational and time-management and, presentation skills, and ability to build and maintain professional relationships

• Willingness to travel frequently as required.

Experience:

• Worked in a Hospital / Insurance company / TPA

• Minimum of 4-8 years of experience in Health Insurance

• Roles like hospital empanelment, hospital Marketing, CRM, Medical equipment Sales Representative, and pharmaceutical sales representative.

• It is a Full Time Customer Support / TeleCaller job for candidates with 4 - 6+ years Experience.