Customer Support Business Development Manager

Legal Capital Law Firm is looking for an experienced and result-oriented Business Development Manager to drive business growth, build strong client relationships, and identify new business opportunities. The ideal candidate will have excellent communication, negotiation, networking, and client-management skills, along with an understanding of professional services or the legal industry.

Key Responsibilities

• Develop and implement business development strategies to achieve firm growth targets.

• Identify and generate new business opportunities through networking, referrals, digital platforms, market research, and direct outreach.

• Build and maintain strong relationships with existing and prospective clients.

• Understand client requirements and coordinate with the legal team to provide appropriate solutions.

• Conduct client meetings, presentations, and business discussions.

• Follow up with potential clients and convert qualified leads into clients.

• Develop partnerships and referral networks with businesses, professionals, consultants, and other relevant organizations.

• Monitor market trends, competitor activities, and emerging business opportunities.

• Prepare business proposals, presentations, quotations, and other client-facing materials.

• Maintain accurate records of leads, prospects, client interactions, and business-development activities.

• Track and report business development performance, lead conversion, revenue, and targets to management.

• Coordinate with the marketing and client-service teams to improve lead generation and client acquisition.

• Ensure a professional and positive client experience throughout the business-development process.

• Meet monthly and quarterly business development targets.

Required Skills

• Excellent verbal and written communication skills.

• Strong negotiation and persuasion abilities.

• Excellent networking and relationship-building skills.

• Strong sales and client-conversion skills.

• Good presentation and interpersonal skills.

• Ability to identify business opportunities and generate leads.

• Strong follow-up and relationship-management abilities.

• Good knowledge of MS Office, Google Workspace, CRM tools, and basic digital platforms.

• Ability to work independently as well as coordinate effectively with internal teams.

• Target-oriented and commercially focused approach.

Qualification

• Bachelor's degree in Business Administration, Marketing, Management, Law, or a related field.

• MBA/PGDM in Marketing or Business Development will be an added advantage.

Experience

• 3–7 years of experience in Business Development, Sales, Client Acquisition, Relationship Management, or a related role.

• Experience in a law firm, legal services, professional services, consulting, or B2B environment will be preferred.

Key Performance Indicators (KPIs)

• Number of qualified leads generated.

• Lead-to-client conversion rate.

• Revenue generated through new clients.

• Client retention and relationship growth.

• Achievement of monthly and quarterly business targets.

• Number of new partnerships/referral channels developed.

• Client satisfaction and repeat business.

Compensation

Salary: Competitive salary based on experience, skills, and performance.
Incentives: Performance-based incentives may be provided based on business development and revenue targets.

Location

Legal Capital Law Firm

Employment Type

Full-Time | On-Site

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.