Customer Support Business Development Executive

Company Details:

Who we are:

Shakti Group was incorporated in 2005. The Company was formed to develop well-designed, competitively priced Real Estate across Prime Locations of the Mumbai Metropolitan Region (MMR). Shakti Group is a pre-eminent, focused Real estate company with a large, well-balanced portfolio comprising residential, commercial, and Logistics. We've gained a good reputation in Real Estate because we deliver a service that provides integrity, professionalism, and peace of mind to our clients. For more details, please visit our website here.

Company Website: https://shaktigroup121.com/

Company Address:

Shakti Group - 915, Lodha Business District -2,
Lodha Supremus, Kolshet Road, Thane West – 400607;

Job Description:

What you will do:

• Identify potential clients and business opportunities through various channels (email, phone, LinkedIn, etc.)

• Build and maintain strong relationships with both existing and prospective clients.

• Nurture client relationships to support long-term partnerships and revenue retention.

• Conduct regular follow-ups with clients to understand needs, share updates, and maintain engagement.

• Maintain and regularly update the database with accurate client information, communication history, and pipeline status.

• Stay informed about industry trends, competitor activities, and market developments.

• Monitor key performance metrics and optimize regularly to improve efficiency and delivery performance.

• Collaborate with cross-functional teams (Finance, legal, and support) to improve workflows and deliverables.

• Prepare detailed monthly reports for internal stakeholders and external clients.

• Identify and troubleshoot performance bottlenecks, delivery issues, or revenue inefficiencies.

• Monitor performance metrics and conduct regular analysis to ensure accurate mapping, efficient routing across endpoints, and improved delivery performance.
  

Requirements:

• Bachelor's degree in Digital Marketing & related field.

• 0-2 years of relevant experience in Digital Marketing (internships or part-time experience included).

• Strong communication and interpersonal skills.

• Strategic thinking and creativity.
  

Benefits:

• Flexible working hours

• Annual Leaves

• National Presence

• Celebrations

• Team outings

• Diwali Bonus

Shift Timing: 10 AM - 7 PM

Days of working: 5 Days (Saturday & Sunday Fixed off)

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.