We are looking for a Customer Support Executive to join our team at Globe Capital to handle customer calls, provide exceptional customer support, and resolve queries related to the Financial Services & Brokerage industry. The role offers an attractive in-hand salary and opportunities for professional growth within a leading financial firm.
Key Responsibilities:
Handle customer calls professionally and efficiently, ensuring a high standard of service.
Address customer queries, resolve concerns, and manage complaints regarding trading accounts or financial products.
Keep meticulous records of customer interactions and follow up on pending cases when required.
Provide accurate information to help clients navigate platforms and resolve technical or transactional issues.
Meet performance targets and collaborate with other departments to manage and escalate complex financial issues.