Customer Support Business Administrator

We are looking for a Business Administrator to join our team at Span Enterprises. The role offers ₹25,000 - ₹30,000 and involves managing customer calls, delivering outstanding customer service related to PHARMACEUTICAL. Join us for a great work environment with various opportunities for career growth.

About the job
We supply medicines to government institutions and leading hospitals. We need an organised, hands-on Business manager to run our office and keep our teams working together.

Your responsibilities

Team & Department Coordination

• Oversee the day-to-day functioning of Accounts, Tender, Billing, Sales/Purchase and Dispatch teams.

• Allocate and monitor work to ensure timely completion of daily responsibilities.

• Follow up with employees on pending tasks and deadlines.

• Ensure proper communication and coordination between departments.

• Identify bottlenecks, errors or delays and take immediate corrective action.

• Act as the primary coordination point between the Owner/Management and employees.

• Communicate management instructions clearly and ensure proper implementation.

• Provide regular updates to the Owner/Management regarding pending work, issues, payments, tenders, orders and other important matters.

Office Administration

• Manage the overall office administration and daily operations.

• Coordinate office activities, meetings and schedules.

• Handle incoming calls, correspondence and office communication.

• Coordinate inbound and outbound mail and courier.

• Ensure visitors, clients and suppliers receive a professional and hospitable experience.

• Supervise office facilities, equipment and general maintenance.

• Coordinate with IT, telephone, building maintenance and other service providers as required.

Logistics & Dispatch Coordination

• Plan and coordinate daily schedules for delivery personnel and transporters.

• Coordinate with the Billing, Sales and Dispatch teams for timely delivery of orders.

• Ensure tender and customer orders are dispatched within the required timelines.

• Track pending deliveries and resolve issues promptly.

Office Supplies & Inventory

• Monitor office and operational supplies.

• Maintain adequate stock levels and ensure timely placement of purchase orders.

• Coordinate with suppliers for procurement and delivery.

Quality Control & Problem Solving

• Review and double-check important work to minimize human errors.

• Ensure proper documentation and record maintenance.

• Handle customer and employee-related issues and coordinate appropriate solutions.

• Proactively identify recurring problems and implement better systems/processes.

• Maintain discipline, accountability and smooth workflow across teams.

Tender and order management

• Track every live tender: submission dates, EMD/security deposits, document requirements, results and supply deadlines.

• Make sure tender and customer orders are dispatched within the required timelines.

• Maintain a master tracker so the Owner can see the status of every tender and order at a glance.

Accounts and billing oversight

• Check that invoices, delivery challans and supporting documents are accurate before they go out.

• Follow up on outstanding payments and flag overdue institutional receivables to the Owner.

• Coordinate with the accountant and external CA on GST, filing deadlines and statutory records (the role oversees; it does not replace the accountant).

• The role will also act as an important bridge between the Owner/Management and employees, communicating priorities, following up on pending work, identifying issues and ensuring that they are resolved promptly.

What we are looking for

• 3–4 years in administration, office operations or team coordination, team lead.

• Strong follow-up, leadership and communication skills.

• Advanced Excel and MS Office.

• Organised, detail-oriented and able to take ownership.

• Experience in a pharma distribution or multi-department setup is an added advantage.

Job Requirements:

The minimum qualification for this role is Graduate and 3 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed.
Candidates must be open to a 6 days working week during the Day shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 6+ years Experience.