Customer Support Branch Sales Manager

Key Responsibilities

1. Branch Management & Operations

- Manage the day-to-day operations of the branch and ensure smooth functioning.

- Supervise and coordinate the activities of student counsellors, telecallers and other branch staff.

- Monitor employee attendance, punctuality, productivity and performance.

- Set daily, weekly and monthly targets and ensure the team works towards achieving them.

- Maintain branch records, student databases, reports and documentation.

- Ensure professional customer service and maintain the company's standards.

- Report branch performance, lead status and admission progress to the management regularly.

2. Student Counselling & Admissions

- Counsel students and parents regarding higher education opportunities in European countries, including Italy, Germany, Austria, France and other destinations offered by the company.

- Understand students' academic backgrounds, career goals, budgets and eligibility.

- Recommend suitable universities, courses and admission pathways.

- Explain tuition fees, scholarships, admission requirements, living expenses and visa procedures accurately.

- Follow up with prospective students and convert enquiries into enrolments.

- Guide students through application submission, document collection, admission offers and subsequent visa preparation.

- Maintain regular communication with students and parents throughout the admission process.

- Ensure students receive realistic and transparent information regarding admissions and visa requirements.

3. Lead Management & Sales

- Monitor leads received through Meta advertisements, WhatsApp, telephone enquiries, walk-ins and other marketing channels.

- Ensure timely follow-ups and proper lead allocation among team members.

- Track lead conversion rates, counselling appointments, enrolments and application progress.

- Use the company's CRM and communication tools to maintain accurate lead records.

- Identify opportunities to improve conversions and achieve branch revenue targets.

- Support the marketing team by providing feedback on lead quality and student requirements.

4. Team Leadership & Performance

- Train and guide team members on counselling techniques, follow-up procedures and admission processes.

- Conduct regular team meetings to review targets and pending cases.

- Identify performance gaps and take corrective action in coordination with management.

- Maintain a disciplined, professional and student-focused working environment.

- Lead by example by personally handling important student enquiries and admissions.

5. Reporting & Accountability

- Submit daily activity reports and weekly and monthly performance reports.

- Track enquiries, counselling sessions, paid enrolments, university applications, offers and visa outcomes.

- Ensure all student documents and application updates are recorded systematically.

- Escalate operational issues, student complaints and admission-related challenges to management.

- Take ownership of branch performance and work towards continuous improvement.

Required Qualifications & Skills

- Bachelor's degree in any discipline; a relevant postgraduate qualification is an advantage.

- 2–5 years of relevant experience in overseas education consultancy, student counselling or education sales preferred.

- Prior experience managing a branch or leading a counselling team is highly desirable.

- Good knowledge of European university admission procedures and student visa documentation.

- Excellent communication, counselling, negotiation and interpersonal skills.

- Strong leadership, decision-making and problem-solving abilities.

- Ability to manage multiple responsibilities and work under targets.

- Basic computer proficiency and experience using CRM software, WhatsApp Business and email.

- Fluency in English is essential; Kannada, Hindi, Malayalam, Tamil, Marathi, Telugu or other Indian languages are an advantage.

Performance Expectations

- Achievement of monthly branch enrolment and revenue targets.

- Effective management and conversion of incoming leads.

- Timely follow-up with prospective and enrolled students.

- Accurate documentation and systematic tracking of applications.

- Team productivity, customer satisfaction and professional branch operations.

Compensation & Benefits

- Competitive salary based on experience and capability.

- Performance-based incentives for achieving individual and branch targets.

- Career growth opportunities within the organisation.

- Professional development in overseas education and international admissions.

Ideal Candidate Profile

The ideal candidate should be a proactive leader who can independently manage branch operations, counsel students effectively, guide a team and drive admissions. The candidate must be comfortable balancing student counselling with sales targets, operational responsibilities and team management.

How to Apply: Interested candidates may submit their updated resume along with details of their relevant experience and current and expected salary.

Join UniLife Career Solutions and help students build their future through European education opportunities.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.