Roles and Resposibility
· Strong leadership and management skills.
· Excellent communication and interpersonal skills.
· Proven experience in customer service and sales.
· Ability to meet sales targets and operational goals.
· Strong problem-solving and decision-making abilities.
· Knowledge of financial products and services.
· Proficiency in banking software and technology.
· Ability to work in a fast-paced environment and manage multiple tasks.
· Oversee daily operations of the branch office
· Ensure high levels of customer satisfaction through excellent service
· Manage and supervise branch staff, providing training and guidance
· Monitor and achieve operational and financial targets
· Implement branch policies and procedures
· Maintain branch security and compliance with regulations
· Develop and execute sales strategies to attract new customers
· Handle customer complaints and resolve issues promptly
· Prepare operational and financial reports