Branch Relationship Executive

15,500 - 20,500 /month

Adekon Management Private Limited

Dum Dum, Kolkata

0 - 6 months Experience in Customer Support / TeleCaller

12 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Banking

Languages: Hindi, Bengali

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF

Bank Account, Aadhar Card, Internet Connection, PAN Card

Job Description

We are looking for a Branch Relationship Executive to join our team . The role offers ₹15500 - ₹20500 and involves managing customer calls, delivering outstanding customer service related to Banking. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 0.5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Branch Relationship Executive job

Can freshers or experienced candidates apply for this Branch Relationship Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Branch Relationship Executive role.
What salary is offered for this Branch Relationship Executive job?
Ans : The salary for this Branch Relationship Executive job ranges between ₹15,500-₹20,500 per month.
What shift and timings does this job follow?
Ans : This Branch Relationship Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Dum Dum, Kolkata.
How many openings are available for this position?
Ans : There are 12 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Branch Relationship Executive job is open for both male and female candidates.
What does the role of Branch Relationship Executive involve?
Ans : As a Branch Relationship Executive, your work will involve skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Branch Relationship Executive job is located in Dum Dum, Kolkata.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge along with 0-1 years of experience is ideal for this Branch Relationship Executive job.
Why should you apply for this Branch Relationship Executive job?
Ans : This Branch Relationship Executive job offers a salary between ₹15,500-₹20,500 per month. This is a Full Time opportunity and has 12 openings available.