Customer Support BPO Telesales

Location

Telecaller

Pune

Roles & Responsibilities

Outbound Calling: Initiate outbound calls to prospective Patients to inform them about Clearskin ClinicPosition &'s services, promotions, and offers.

Appointment Scheduling: Schedule appointments for interested clients based on their preferences and the availability of our clinic's services.

Customer Inquiry Handling: Address and resolve Patient inquiries, concerns, and questions about our services. Provide accurate and detailed information to potential clients.

Follow-up Calls: Conduct follow-up calls to nurture leads, gather feedback, and ensure client satisfaction.

Database Management: Maintain and update customer databases with accurate information obtained during calls. Keep records of interactions and transaction

Achieve Targets: Meet and exceed monthly targets for appointment scheduling and client engagement.

Team Collaboration: Collaborate with other team members, including front desk staff and marketing teams, to ensure a seamless customer experience.

Skills Required

- Basic knowledge of procedures and the healthcare industry (training will be provided).

- Proficiency in using CRM software and Microsoft Office applications.

- Positive attitude and the ability to work in a team.

- Patience and empathy when dealing with prospective patients.

Work Experience & Education

Education : Any Graduation

Experience: Minimum 1 Year of Experience on equivalent Profile

About Clear Skin : For over 30 years, Clear Skin Private Ltd. under the able leadership of our Managing Director – Dr Dhananjay Chavan, has worked towards providing medically authentic, safe & long-lasting skin treatments to all those in need. Our primary focus has been to help everybody to treat the root cause of their Hair & Skin Problems and feel good. We aim to educate each one of our patients about their problem so that they are in a position to make the right decisions regarding their health problems. With a team of Experienced & Qualified Dermatologists with international experience, Clear Skin has become, not only a go-to multifunctional centre for all skin ailments but also a family of skin care experts to guide our patients through their journey. We have Dermatologists, Cosmetologists, Counsellor and Therapists who work together to offer the best Consultations & Medical Treatments to our patients.

Our Purpose

We exist to empower and uplift human beings by creating centers of excellence, clinics which strive to reduce sufferings of people through a holistic approach of advanced and trustworthy treatments and educating them for optimal benefit.

Our Spiritual Foundations

1. Practice Empathy: Practice empathy while dealing with all humans, including our believers, especially patients, team members, collaborators, and take sincere efforts to solve their problems with love & care .

2. Gain Trust: Gain the trust of our believers by being truthful about the various practical solutions to their problems and enabling them to make informed choices and accompany them throughout their journey by guiding them and making their journey fruitful.

3. Constantly Upgrade and Share Knowledge : Be a learner whole life by constantly upgrading knowledge and strive to offer the most effective, safe, and advanced treatments to our Believers.

4. Behave Respectfully: Behave respectfully with all people you interact with. if you respect and remain grateful with all of them then surely it will reciprocate and make everyone satisfied, happy, and beautiful.

5. Enjoy Every Moment: While doing all the above, enjoy every present moment wholeheartedly, without worrying about the past deeds or future and do your best for the betterment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.