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Customer Support Email And Chat Process Executive

salary 19,000 - 38,000 /month
company-logo
job companyAllsec Technologies
job location Pimple Nilakh, Pune
job experience0 - 1 years Experience in Customer Support / TeleCaller
8 Openings
full_time Full Time

Skills Required

Computer Knowledge
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
sales
Languages: Hindi
qualification
12th Pass and above
gender
All genders
jobShift
5 days working | Flexible Shift
star
PAN Card, Aadhar Card, Bank Account
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Job Description

We are looking for a Email And Chat Process Executive to join our team at Allsec Technologies. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹19,000 - ₹38,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Flexible shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Email And Chat Process Executive job

  1. What skills and experience do you need for this Customer Support Email And Chat Process Executive job?
    Ans : To apply for this Customer Support Email And Chat Process Executive job, candidates should have skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 0-1 years of experience.
  2. How much can you earn in this position?
    Ans : You can earn between ₹19,000-₹38,000 per month in this Customer Support Email And Chat Process Executive position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Email And Chat Process Executive job follows a Flexible shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Pimple Nilakh, Pune.
  5. How many vacancies are there for this Customer Support Email And Chat Process Executive job?
    Ans : There are 8 vacancies for this Customer Support Email And Chat Process Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Email And Chat Process Executive job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Support Email And Chat Process Executive, you will work on skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Email And Chat Process Executive position is Pimple Nilakh, Pune.
  9. Who is the right fit for this Customer Support Email And Chat Process Executive job?
    Ans : A candidate having skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process with 0-1 years of experience is the right fit for this Customer Support Email And Chat Process Executive job.
  10. What makes this Customer Support Email And Chat Process Executive job a good opportunity?
    Ans : This Customer Support Email And Chat Process Executive job is a good opportunity as it offers a salary between ₹19,000-₹38,000 per month. This is a Full Time job and has 8 openings.
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Other Details

Incentives

No

No. Of Working Days

5

Skills Required

Computer Knowledge, Query Resolution, Non-voice/Chat Process

Shift

Flexible

Contract Job

No

Salary

₹ 19000 - ₹ 38000

Regional Languages

Hindi

English Proficiency

Yes

Contact Person

AS
Posted 21 hours ago

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