Customer Support: Handle incoming and outgoing calls to resolve customer queries, complaints, and service requests.
Documentation: Accurately update customer details and call logs in the CRM system.
Performance Metrics: Meet targets for call quality, Average Handling Time (AHT), and CSAT scores.
Communication: Maintain high professionalism and empathy in all customer interactions.
Problem-Solving: Efficiently troubleshoot issues and provide product/service information.