BPO Telecaller

Primary Role:

A Telecaller is responsible for making or receiving calls to/from customers to promote products/services, provide information, solve problems, or collect data.

✅ Key Responsibilities:

1. Outbound Calling (support role):

Make cold or warm calls to potential or existing customers.

Pitch products or services persuasively.

Follow up on leads generated through marketing campaigns.

Meet daily/weekly/monthly call and conversion targets.

2. Inbound Calling (if support/customer care role):

Answer incoming calls professionally.

Resolve customer queries or complaints efficiently.

Provide product or service information.

Redirect calls to appropriate departments if needed.

3. Customer Relationship Management:

Maintain customer records in the CRM system.

Update call details, customer feedback, and outcomes.

Build positive relationships with customers for repeat business.

4. Data Collection & Reporting:

Conduct surveys or gather feedback via calls.

Maintain logs and prepare reports on performance and call outcomes.

Report issues, trends, or complaints to supervisors.

5. Compliance and Quality:

Follow scripts and call guidelines set by the company.

Ensure adherence to company policies and data privacy rules.

Maintain high standards of professionalism and communication.

🧠 Skills Required:

Strong verbal communication (fluency in required language).

Listening and interpersonal skills.

Patience and ability to handle rejection or pressure.

Basic computer knowledge (MS Excel, CRM tools, etc.).

Time management and multitasking.

Would you like a job description template or CV/resume points based on this role?

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this BPO Telecaller job

1. What is the eligibility criteria to apply for this BPO Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month + Incentives that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this BPO Telecaller job?
   Ans: This BPO Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this BPO Telecaller job?
   Ans: No, there is no fee applicable for applying this BPO Telecaller job and during the employment with the company, i.e., Strategic Bank Services.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this BPO Telecaller role?
   Ans: There is an immediate opening of 30 BPO Telecaller at Strategic Bank Services
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this BPO Telecaller job?
   Ans: This BPO Telecaller job has Day Shift.