BPO Telecaller

Job Title: Tele caller

Location: Nesco, Goregaon East, Mumbai

Experience: 2–3 Years (Tele calling / Guest Service experience)

Job Responsibilities:

• Handle inbound guest queries regarding games, pricing, available timing slots, and bookings

• Handle inbound queries regarding event bookings as pass the same to relevant stakeholders.

• Make outbound calls to promote amusement offerings

• Explain current offers, discounts, packages, and timing slots to guests clearly

• Assist guests in selecting suitable timing slots and confirm availability

• Maintain daily call logs and guest records

• Achieve daily/weekly call and conversion targets

• Ensure professional and guest-friendly communication

Required Skills:

• Good communication skills in Hindi & English. Additional regional languages preferred

• Convincing and persuasive abilities

• Basic computer knowledge (Excel / calling systems)

• Guest-oriented approach

• Ability to work with targets

Eligibility:

• Minimum 12th Pass or Graduate

• Prior tele calling or guest service experience is an added advantage

Shift Details (Rotational Shifts):

• 10:00 AM – 7:00 PM

• 11:00 AM – 8:00 PM

• 12:00 PM – 9:00 PM

• 1:00 PM – 10:00 PM

• 2:00 PM – 11:00 PM

Benefits:

• Fun and engaging work environment

• Growth opportunities in the entertainment industry

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.