BPO Telecaller

Job Title: BPO Telecaller – Healthcare Services & Customer Support

Company: Manmoth Life Support (OPC) Private Limited

Brand: ML Support – An Easy Life Journey

Job Overview

Manmoth Life Support (OPC) Private Limited is looking for enthusiastic, confident, and target-oriented BPO Telecallers to join our ML Support team.

The selected candidates will be responsible for communicating with potential and existing customers, explaining ML Support's healthcare services and annual membership plans, generating leads, converting potential customers into subscribers, and providing assistance to existing members.

The role involves both inbound and outbound calling, customer relationship management, membership sales, service follow-ups, and coordination with the internal operations team to ensure a smooth customer experience.

The ideal candidate should have excellent communication and convincing skills, a customer-focused attitude, and the ability to achieve assigned sales and calling targets.

Job Details

- Salary: ₹12,000 – ₹20,000 per month

- Qualification: Graduate

- Experience: 1–2 Years (BPO / Telecalling / Telesales preferred)

- Working Days: 6 Days a Week

- Shift: As per company requirements

- Employment Type: Full-time

Key Responsibilities

1. Handle inbound and outbound calls with existing members, potential customers, and prospective subscribers.

2. Explain ML Support's healthcare services, membership benefits, and annual subscription plans to potential customers.

3. Promote ML Support's key services, including:

- Free OPD consultation at participating private hospitals.

- Ambulance assistance up to 180 km.

- 24×7 Telemedicine Support.

- Medicine Home Delivery.

- Diagnostic Services and Discounts.

- Diabetic Testing Facilities.

- Nursing and Doctor Support.

- Post-Hospitalization Care Assistance.

4. Generate new customer leads through outbound calling and convert interested prospects into paid annual subscribers.

5. Explain the ML Support annual membership plan of ₹749, including coverage for up to 5 family members.

6. Understand customer requirements, explain relevant services, and address queries professionally.

7. Follow up with interested customers, pending leads, and existing members.

8. Assist existing members with service-related queries, requests, and complaints.

9. Coordinate with the operations and service teams for ambulance requests, doctor consultations, medicine delivery, and other healthcare service requirements.

10. Maintain accurate records of calls, leads, customer details, subscriptions, and follow-up activities in the company's CRM or reporting system.

11. Achieve assigned daily, weekly, and monthly calling and subscription targets.

12. Maintain professional communication and build long-term customer relationships.

Job Requirements

- Minimum qualification: Graduate.

- 1–2 years of experience in BPO, Telecalling, Telesales, or Customer Support preferred.

- Excellent verbal communication skills in Bengali and Hindi. Basic English communication is an advantage.

- Strong convincing, negotiation, and customer-handling skills.

- Ability to explain services and membership plans clearly.

- Basic computer knowledge and familiarity with MS Excel.

- Experience in lead management, follow-ups, and sales conversion.

- Target-oriented mindset with a positive and professional attitude.

- Ability to work in a team and coordinate with different departments.

- Willingness to work 6 days a week as per company requirements.

What We Offer

- Monthly in-hand salary of ₹12,000 – ₹20,000.

- Professional and supportive working environment.

- Career growth and development opportunities.

- Opportunity to work in the growing healthcare support and service industry.

- Be a part of an initiative focused on making healthcare more accessible and convenient.

Join ML Support and become a part of our mission to make healthcare support easier and more accessible for everyone.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.